Frequently Asked Questions

Frequently Asked Questions
What products do you offer?
We supply premium Indonesian charcoal for the global market: coconut shell charcoal briquettes for shisha/hookah, BBQ charcoal briquettes, sawdust charcoal briquettes, and hardwood lump charcoal. Full specifications for each product are available on our product pages.
Do you provide free samples?
Yes. We provide a free 1 kg sample of our coconut charcoal briquettes so you can evaluate the quality yourself. The sample is free of charge; the shipping cost (via DHL, UPS, or EMS) is covered by the customer.
What is your minimum order quantity (MOQ)?
Our standard MOQ is one 40-foot (40ft) container. If you need a smaller trial order, please contact us — we are flexible with new partners.
What is your monthly production capacity?
We work with more than three manufacturing partners across Indonesia, giving us a combined capacity of over 700 tonnes per month. This allows us to handle both regular orders and larger volumes reliably.
Can you produce custom shapes, sizes, and packaging?
Yes. We offer full customization — briquette shape and size, ash content preference, packaging design, and private label / OEM branding. Share your requirements and we will prepare a sample for your approval.
How do you ensure consistent quality?
Beyond the quality control carried out at each factory, we run our own independent inspection on every batch before shipment. We verify each production batch against agreed specifications — ash content, moisture, fixed carbon, and burning time — so the charcoal you receive matches exactly what was approved.
What are your payment terms?
We accept T/T (telegraphic transfer) and L/C (letter of credit). For T/T, we typically work with a deposit on order confirmation and the balance against shipping documents. Exact terms can be discussed based on order size and our working relationship.
Which shipping terms (Incoterms) do you offer?
We ship on FOB terms from our port in Indonesia. We handle all export documentation, including the commercial invoice, packing list, and Certificate of Origin (COO/SKA).
How long does production and delivery take?
Production lead time is typically 30-45 days after order confirmation, depending on quantity and customization. Shipping time then depends on your destination port and the chosen carrier.
Which countries do you export to?
We ship worldwide and currently serve buyers across the Middle East, Europe, and Asia. If your country isn't listed, contact us — we can almost certainly arrange delivery.
Do you provide test reports or certificates?
Yes. On request, we can arrange independent third-party inspection and testing (such as SGS) for your order, so you receive a test report confirming the agreed specifications before shipment. Please let us know your requirements when placing your order.
How can I place an order or get a quote?
The fastest way is to message us on WhatsApp at +62 82-117-117-19, or reach us through our Contact page. Tell us your target product, specifications, quantity, and destination country, and we will send you a quote.